FAQs
Have a question?
We’ve got the answer.
How much does it cost to sell with Fine Car Company?
Listing with us is completely free and you’ll receive 100% of the selling price.
How do I know if my car is right for Fine Car Company?
We pride ourselves on our broad selection of vehicles from classic vintage motors to luxury collectables. So, whether it’s the age, design, engineering or brand that makes your car unique, we can help find you the right buyer.
Will my car automatically be consigned?
Whilst we can’t guarantee that every car will be consigned, we can guarantee that we will consider every offering fairly and in detail.
Can I discuss a consignment without committing?
Absolutely! If you would like to discuss a consignment with no obligation, please get in touch with us and we’d be happy to talk you through the process and answer any questions you may have.
What information will I need to give you to get started?
The first stage of consigning an auction lot is to complete our online form. We will then contact you to find out a bit more information and, once we’ve agreed to consign your vehicle, we’ll work with you to craft an enticing, detailed and bespoke listing.
How much detail will I need to provide about my car?
One of the many reasons people choose to sell with us is that we provide thorough and accurate listings which really are ‘sold as seen’. The more detail, the better, including age, history, condition and appearance.
Can I check my listing before it goes live?
We share every listing with the seller before it goes live and require approval from the seller of its accuracy.
Can I set a reserve?
You can set a reserve, and we will work with you to agree a realistic value in advance. The reserve can be reduced, increased or withdrawn by contacting us and requires a mutual consent to adjust during the process.
Can I interact with buyers during the auction?
Each listing has a comments section, where potential buyers can post questions during the auction. We recommend sellers keep a close eye on their listing during the 7-day auction and respond as quickly as possible.
Someone has posted a negative comment on my listing – what can I do?
If you feel a negative or inaccurate comment has slipped through our moderation process, please do let us know.
Will buyers want to view my car?
Many buyers are happy to purchase a lot unseen, however we do ask sellers to make their cars available for viewings where possible.
In the case of a viewing, buyers and sellers must not engage in any activity that could lead to the purchase of a vehicle outside of Fine Car Company. In such a case, the seller would be liable for the fees that would have been paid by the buyer, based on the last reserve agreed or our minimum charge.
Can I bid on my own lot?
No. Neither you, nor a friend, relative or associate can bid on your lot.
Please note that should we believe this has taken place, you will be in breach of the terms and conditions and will be liable for all costs incurred by Fine Car Company. If you engage in ‘bidding up’, we will give the buyer the option to withdraw from the sale at no cost, and you will be responsible for covering all costs. You will not be able to use our platform again and may face fraudulent or other criminal charges. You will be liable for all legal costs of Fine Car Company to represent against you.
Can I withdraw my lot?
You cannot withdraw your lot once submitted and the auction has gone live. If you do decide to withdraw at this stage, you will be liable for the fees owed to Fine Car Company, in accordance with our terms and conditions.
What happens once my car has sold?
If your car sells at auction, the buyer will be charged a 6% fee inc vat of the sale value payable to Fine Car Company. Once the monies are received, we will introduce the buyer and seller to complete the transaction directly.
What happens if my reserve is not met?
If the reserve price is not met at the end of the auction, we will contact the seller with the highest bid. The seller will then have a 24-hour window to accept or reject this offer. Fine Car Company will monitor your listing through the auction period and contact you to discuss adjusting the reserve price if the traction is not as high as we’d hoped for your listing.
Do you keep the details of my listing on the site?
If an auction doesn’t meet the reserve, we will remove the listing from our website, although it may still be accessible through Google searches. If a car is sold, we move the listing to our ‘Sold’ section, removing only the unsuccessful bids and comments.
What are your liabilities?
Whilst we conduct our verification process, Fine Car Company will not be liable to the seller or buyer for the contents of the listing.
Are there any fees for purchasing a car through Fine Car Company?
We operate a simple fee structure, whereby the successful bidder pays a 6% fee inc. vat of the sale value to Fine Car Company (or minimum fee where applicable as per our terms and conditions). There are no further administrative fees, and 100% of the sale price is then paid directly to the seller.
How do I ask questions about a lot?
We have a comments section in each lot and encourage our sellers to respond as quickly as possible to any questions from bidders.
How do I view a car?
We ask our sellers to facilitate viewings as much as is practical. You can request this directly from the seller.
Please note that buyers and sellers must not engage in any activity to complete a sale outside of the site as per our T’s & C’s.
Are cars listed with a reserve?
Some of our auction lots will have a reserve price and some sellers will choose not to set a reserve price, so make sure you have your reading glasses on!
How do you tackle ‘sniping’?
We’ve designed our platform to stop other bidders outbidding at the very end of the auction. If a bid is received in the last X minutes, we automatically extend the auction time by a further X minutes. The auction only ends once there have been no further bids within a X-minute window.
Can I withdraw a bid?
You cannot withdraw a bid once it has been placed. If you are the highest bidder at the end of the auction, you will need to pay the 6% premium inc vat to Fine Car Company.
I’ve won the bidding – what happens next?
We will automatically charge your credit card with the 6% premium inc vat. Please note there are no refunds on this.
We will then put you in touch directly with the seller to complete the transaction.
What if I do not believe the car has been properly represented when I receive it?
However, sales made by traders do fall under the Consumer Rights Act 2015. For more information on your rights, please visit Citizens Advice.
What does the buyer’s fee cover?
The premium paid to Fine Car Company is a fee for using the platform. It does not cover any other costs incurred by the buyer, for example, transport, storage or other.
Can I buy a car from another country?
UK residents looking to import a car from another country can find information on the process and documentation needed here: insert URL [collecting cars out of date]
If you are looking to import a car to any country outside of the UK, please check your local import laws and liabilities.
What about paying VAT, duties and taxes?
You can find out more information on VAT, duties and taxes in the UK here: www.gov.uk/importing-vehicles-into-the-uk/paying-vat-and-duty.
Please check local laws if you are outside of the UK. It is important you have satisfied your concerns about additional duties prior to bidding, if this is applicable.
Always bid, just in case!
Lorum Ipsum
Maximising the sale price of your car
Lorum Ipsum
I can’t find the answer to my question here and want to understand the process better.
Contact us with no obligation via our online form, call or email us and we will be able to help.
I want to make a complaint
We’re sorry to hear you’re not happy. Please let us know how we can help and we’ll do our best to resolve any issues you may have. Your complaints are dealt with confidentially, in line with GDPR guidance and will not affect your credit rating.